BMS Remote Monitoring & Support

Global Building Controls Ltd can now offer a remote monitoring & support service without the need for Static IP Addresses; This service is currently only open to our IQ Assured service customers, but we would be willing to extend this service to new customers on a site by site basis, subject to a minimum service contract of 2-man days per annum per site being taken up.

The advantages of this service are that GBC can offer a remote maintenance & support package including remote diagnostics of the front end, as well as the attached BMS controllers, remote schematic creation or modification, remote backup & restore of both the front end and the controller files etc. In addition, if a customer is new to BMS & needs support in carrying out a particular task, GBC can take remote control over the Target PC to show you how to achieve what you were trying to do. 

This service uses the latest IT technology with SSL, or Secure Sockets Layer, which is a protocol used to encrypt data transmitted over the Internet. The remote access software also uses 128 to 256 bit encryption to protect all passwords and data and includes such active defence features as IP filtering and lockout.

SSL protocol is commonly used by web sites that request confidential data such as credit card numbers or other private information. Web sites that use the SSL protocol have URLs that begin with https: rather than the standard http:. GBC uses SSL to protect the data being transmitted when accessing a customers BMS computer remotely.

The remote access software used by GBC requires us to enter separate passwords to access both the secure access account for each customer and the Target PC's usual Windows login details. In addition we would also need to be set up as a user on the BMS software package and we would need to login with the correct user name and password, so as you can see there are three layers of security to get through before access is granted. 

The remote access service is usually set up as an annual contract and would be subject to an initial set up fee, which includes a one off site visit. The service would then be subject to an annual renewal fee at a reduced cost.

Once set up, not only can our experienced team of controls engineers access the system to diagnose any faults, but any of the customers own trained staff can also use the service via a secondary remote access login account.

This service is subject to the Target PC being able to be connected to the internet at the clients site.

If you would like more information on this service, or would like to discuss your requirements in person, then please e-mail us at: controls@gbc-ltd.com providing us with your contact details and a brief description of your requirements. We will then arrange to call you at a time convenient to you.

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